Job Description Talamore Senior Living is seeking a part time customer focused, experienced Receptionists to be the first impression at our community. Previous senior housing experience a plus! Must be able to multitask and have excellent customer service skills. Working Hours The work schedule and hours may vary from week to week. The hours for part time is alternating weeknights from 4:30 PM to 8 PM. The part- time Receptionist will be required to work alternating weekends and holidays from 8 AM to 2 PM or 2 PM to 8 PM, and may be required to work beyond their normal schedule. Job Objective(s) To provide a courteous and efficient reception service to residents, staff and visitors at the facility. To serve as central communication center during emergencies. To undertake appropriate administrative duties as delegated with approval from supervisor. Job Responsibilities and Duties - Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity. - Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas. - Ensure that staff is responding in a timely manner to any situation that arises. - Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are drawn to the relevant staff quickly and accurately. - Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system. - Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries. - Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures. - Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings. - Adhere to all GLMC policies and procedures. Qualifications - Minimum 1 year receptionist experience with multiline phone system and High School Diploma or GED - Strong Customer Service Skills - Strong Communication Skills - Strong Problem Solving and Judgment Skills - Ability to relate to aging population - Computer skills with basic knowledge of Microsoft Office and Excel applications. - Pleasant phone manner with effective verbal and listening communication skills. - Able to read, write, spell, do basic math, speak and understand English. General Notes - This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor. - Management reserves the right to change job responsibilities, duties and hours as needs prevail. Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GLM is an EO Employer/Vets/Disabled.
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