Job Summary The Director of Interpreting is responsible for the oversight and day-to-day management of an interpreting center. The Director will recruit and hire new interpreters and work with the management team to ensure proper staffing for interpreting volume and support. The Director will maintain professional and motivated employees, and will ensure a high quality of service with regards to interpreter skills and adherence to Sorenson standards. The Director manages administrative duties in support of the organization's interpreting center, enhances the efficiency of the interpreting center operations and provides interpretation services. The Director of Interpreting will promote the highest-quality customer service for Sorenson customers and consumers. Full-Time: Sorenson Communications and Caption Call are committed to offering quality benefits that matter. Full-time employees are eligible for 401(k), medical, dental, vision, HSA, FSA, life, disability, EAP, paid vacation and sick leave, paid holidays, wellness and discount programs, and more. Compensation Information: Exempt - $75,200 to $85,000 Possible Additional Compensation Information: Factors in calculating wage depend on Certifications, Experience, Education and Location. Essential Duties and Responsibilities * Represent Sorenson with integrity, authenticity and engaging leadership * Manage and direct multiple employees * Oversee production and work performance of multiple employees * Day to day monitoring of: * Full compliance with Sorenson standards and policies, FCC regulations, state and local interpreting and labor regulations, and quality assurance expectations * Quality assurance and provision of services * Annual reviews * Statistical analysis of individual and center wide data to monitor productive output * Coaching and counseling * Human Resource directives (Workers Compensation, FMLA, corrective action, etc.) * Oversee administrative services: * Manage costs and supplies within assigned budgets * Maintain center facilities and upkeep * Ensure technical equipment is updated and functional * Interpret between American Sign Language (ASL) and spoken English/Spanish including but not limited to; * VRS phone calls * In-person interpreting as needed by Sorenson employees * Video interpreting as needed by Sorenson employees * On-site interpreting for Sorenson customers * Potential for complex technical, legal, medical or scientific terminology * Training and development: * Enhance interpreting and leadership skills through continuing education * Choose and coordinate internal Interpreter and customer-based workshops * Resolve customer complaints per regulatory and customer service guidelines * Work with local ITPs, schools, and the community to highlight interpreting careers o Provide new hire training, mentoring and other trainings as required * Recruit, interview and create offers for potential employees * Onboard and train new hires on Sorenson Communications' policies and procedures * Complete assigned tasks/duties, projects and reports promptly within required deadlines * Maintain a flexible work schedule in order to meet the demands of the VRS and on-site interpreting industries * Demonstrate effective interdepartmental communication * Effectively relay and support company policies * Work with management team to ensure a collaborative environment * Represent Sorenson Communications in a positive manner at all times * Complete additional duties and assignments Supervisory Responsibility This position manages employees and is responsible for the performance management and hiring of the employees. Travel Requirements Travel Requirements: Less than 25% Education * Minimum Certification Sign Language Interpreter certification * Minimum 4 Year / Bachelors Degree Experience * Management experience * 10 experience as an American Sign Language (ASL interpreter) in a variety of settings * Video Interpreter experience * Membership in an interpreting-related professional association Knowledge, Skills, and Abilities * Ability to learn and work comfortably with Microsoft Office applications and technical equipment * Fast learner and self-motivated * Willing to enhance management and interpreting skills through continuing education * Demonstrate clear written and verbal communication skills * Ability to coach and counsel staff as needed * Possess the ability to quickly learn and implement new and changing technologies * Maintain, as applicable, compliance with any national, state or local licensure and/or certification requirement * Ability to manage a large staff of people and schedules Working Conditions and Physical Requirements * Able to sit/ stand for a long period of time in an office environment * Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components * Requires interpreting for long periods of time * Able to lift 25 pounds related to office supplies and products Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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