Ref ID: 02480-0012014508 Classification: Data Entry Clerk Compensation: $18.00 to $20.00 hourly We are looking for a Customer Care Specialist. PRINCIPAL RESPONSIBILITIES, DUTIES & TASKS (list in order): ● Process incoming orders (EDI and manual), utilizing current lead time policy, communicating with the customer as needed for clarification, and providing Sales Order Acknowledgment at completion, within defined service levels. ● Assume ownership of order accuracy, using a high degree of attention to detail to ensure customer satisfaction is maintained and negative financial impact is avoided. ● Maintain appropriate level of availability in phone system, delivering professional and engaging customer service. ● As needed, communicate across departments by coordinating order logistics and specifics to ensure order fulfillment. ● Responsible for day-to-day management of assigned accounts (if applicable) ensuring high customer satisfaction by providing friendly, reliable customer service from order entry to order delivery. ● Create and foster positive customer relationships through daily/weekly interaction, proactive communication, and excellent service. ● Provide the highest level of customer service by understanding the importance of owning the customer relationship. ● If applicable, regularly attend production meetings, making scheduling or order changes as needed, and communicating order concerns if needed. ● Work as a liaison between the customer and business functions to resolve customer concern/incident, including researching and collaborating with all parties to make decisions that are best for all involved. ● Facilitate collaboration during issue resolutions between sales and operations team to ensure quick assessment & resolution on any customer concerns/incidents, such as product substitutions and pricing. ● Manage workload and customer communication through Salesforce, following defined processes for case management. ● Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities, and developing and partnering with leadership to implement solutions. ● Demonstrate knowledge of products, their use and how they relate to other products, to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners. ● Perform any other job-related duties that the Customer Care Supervisor/Manager may assign or deem appropriate. QUALIFICATIONS : The minimum qualifications listed below are representative of the knowledge, skills and abilities needed to perform this job successfully. Equivalent job-related experience might be substituted for educational degree(s). Education: Bachelors degree preferred. Qualifications: ● Minimum of 2 years experience in a customer-facing role ● Experience in manufacturing, construction or building products is preferred ● Knowledge of Salesforce and Oracle/Avante or other ERP is preferred ● Motivated and positive team player ● Experience using the Microsoft Office Suite of products (Word, Excel, Outlook) ● Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements. ● Must be able to function in a fast-paced, demanding, ever-changing environment. ● Well-developed conflict management skills ● Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require immediate response ● Ability to be self-directed and contribute to a high performing work team while being team and goal oriented ● Ability to build relationships with functional stakeholders ● Demonstrated written/verbal communication skills ● Demonstrated problem solving and decision making skills while deploying sound judgement Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Link removed - Click here to apply to Data Entry Clerk and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.888.490.4154 . Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit Link removed - Click here to apply to Data Entry Clerk for more information. © 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use . Recommended Skills Attention To Detail Business Process Improvement Calculations Case Management Communication Conflict Management
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