Customer Service Representative

Alliant Insurance is hiring a Customer Service Representative at Breitenfeldt Group! Breitenfeldt Group is a health insurance brokerage specializing in Medicare insurance. Started in 1996, Dennis Breitenfeldt has grown the agency from the dash of his Pontiac Grand Am to now employing more than 50 people in eight offices across Minnesota and Wisconsin. POSITION HIGHLIGHTS: Our Customer Service Representative will be Responsible for providing a wide variety of support services, including the development of valuable leads for insurance and insurance-related products, and promoting the company's product portfolio via the telephone and internet to increase company revenue and profit. Full-time, benefits-eligible Onsite at our offices in Roseville, MN or Waite Park, MN. Hours: Monday - Friday 8:00 AM - 4:00 PM; hybrid schedule out of Open Enrollment Season (October-December). RESPONSIBILITIES: Place and receive outbound and inbound calls related to the development of insurance leads. Promote the company’s product portfolio and provide service assistance to consumers. Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries. Deliver prepared scripts to prospects and leads with the intent of delivering a qualified prospect or lead to a Licensed Agent. Communicate with consumers regularly regarding rate changes, new product offerings, additional product information, and new policy issuance. Monitor compliance with program reporting rules and service requirements. Update and maintain the proprietary Lead Advantage System following policies and procedures. Document every consumer contact with detailed notes. Work collaboratively with fellow staff to advance the values and mission of Breitenfeldt Group by serving on relevant internal and external committees. Assists with special projects/assignments as requested by members of management. QUALIFICATIONS: High School Diploma, or GED required Minimum of one (1) year of customer service experience PERKS AND BENEFITS: Health Insurance* Dental and vision insurance* 401(k) with company match* Paid time off Stable, friendly, and professional environment that does not micromanage your work but rather rewards innovation. *Available the first of the month following date of hire Equal Opportunity Employer; SMS participates in the E-Verify system #LI-DR2