Job Description Roto-Rooter, St. Clouds premier provider of plumbing and drain cleaning services, is looking for a unique individual to join our team as a part-time Customer Service Representative & Dispatcher. The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software. Essential Functions Of The Position Include Provide world class customer service through scheduling, communication and follow-up with our customers. Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter. Handle customer issues and make invoice adjustments concerning billing or service. Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent. Maintain accurate time tracking on all service technicians and plumbers. Follow-up with customers to ensure they are happy with our services. Follow-up with customers to schedule work on provided estimates. We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer skills with solid typing ability, attention to detail, ability to work a flexible schedule that may include nights and weekends, and thorough knowledge of the surrounding areas. Please put ‘’I’am so pumped for this job’’ in the subject line of your email If you are an energetic, self-starter with a focus on achievement, please send your resume with salary history to stcrotorooter@gmail.com We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Location/Region: Sauk Rapids, MN
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