Thomas Edison South (74051), United States of America, St Cloud, Minnesota Customer Protection Innovation & Analysis Intern - Summer 2021, St. Cloud, MN Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite. Work at Home Technology Requirements: - A secure home office environment that is free from background noise and distractions of any kind - A reliable high-speed broadband Internet service provider (ISP): - Dial up or Satellite Internet service providers are not sufficient - ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment - The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth at Position Description: The Customer Protection Innovation & Analysi s Intern is responsible for supporting several highly-specialized customer contact center teams focused on delivering the best possible customer experience through the process of claims intake as well as identifying and preventing fraud. Support will be provided through trend analysis and process improvement while driving digital enhancements. Responsibilities: - Leading focus groups and brainstorming sessions - Process Mapping - Value add vs. Non-Value add reviews - Completion of simple and complex business analysis - Narrow scope project management - Collaboration with Customer Protection leadership in implementing process changes - Create and maintain performance reporting - Cross site and team collaboration in order to solve complex problems to mitigate fraud loss - Review and respond to fraud phone intake reporting including performance and volume metrics ensuring an exceptional Customer Experience - Ability to perform job duties with minimal direct supervision in a fast-paced, ever changing environment. Basic Qualification: - Bachelor’s Degree or higher obtained between December 2020 and August 2022 Preferred Qualifications: - At least 1 year of experience using Google Suite products - At least 1 year of experience using Microsoft Excel At this time, Capital One will not sponsor a new applicant for employment authorization for this role. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
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