Ref ID: 02480-9502852401 Classification: Customer Experience Specialist Compensation: $14.00 to $17.00 hourly OfficeTeam is currently sourcing candidates for a Customer Experience Coordinator role at a large local company. The ideal Customer Experience Coordinator will have exceptional communication skills that will allow them to identify and resolve customer issues and needs. If you are sharp, friendly, and have a passion for helping others, then this is the role for you! Duties: - Handling high volume inbound/outbound customer calls in a timely manner - Actively listening to and empathizing with every customer - Assisting with service inquiries and general questions, troubleshooting, resolving issues and complaints, and processing payments on occasion - Entering and updating customer information in the Customer Relationship Management (CRM) system - Provide weekly reports to management - Ad hoc project support as needed - Experience with inbound and outbound customer contact - Account Management or Customer Service background - Excellent phone and email skills - Advanced proficiency in Microsoft Excel OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. © 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( www.roberthalf.com/terms-of-use ). Recommended skills Reports Management Friendliness Customer Service Complex Problem Solving Passionate Apply to this job. Think you're the perfect candidate?
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