Thomas Edison North (74050), United States of America, St Cloud, Minnesota Customer Experience Coordinator (Full Time) Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite. Work at Home Technology Requirements: - A secure home office environment that is free from background noise and distractions of any kind - A reliable high-speed broadband Internet service provider (ISP): - Dial up or Satellite Internet service providers are not sufficient - ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment - The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth at http://www.speedtest.net/ We are reimagining Banking and it all starts with YOU: We believe banking should fit our customers' everyday lives - not the other way around. As a Customer Solutions Specialist, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers' banking experience over the phone. You'll talk to our customers when they call in about existing or opening new accounts. Our team exists to enhance the financial lives of customers by helping with essential account setup procedures, helping customers understand our online banking features, and making them comfortable with our products. We're not just looking to fill open positions. We seek determined, passionate people who really want to be a part of this whole reimagined banking experience. Here's what we're looking for in YOU: - You're friendly, engaging and can connect with customers. Yep, you're a people person - whether you're helping folks with technology challenges, having casual conversations, or simply walking our customers through some of the cool services and products we offer online. - You are passionate about helping customers and will be able to reduce customer financial anxiety by helping to determine personal financial needs. You'll stay up to date on product changes and features to help guide your customers on their financial journey. You'll respond and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions. - You're aware of the importance of compliance when working at a bank. You'll ensure essential account setup procedures are followed, explain important security questions, uphold, and share critical customer guarantees. - You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals. - You're digitally savvy. You'll guide customers on what's possible online and explain how to easily navigate our mobile and online experience. Take an active role in educating customers on other banking channels as well as other products and services. - You're a team player. You will have the opportunity to work with an energized team of banking professionals and will help inspire your teammates as they inspire you. - You're flexible. When customers call, you'll be there. Your starting schedule will most likely include evenings and a weekend day. - You like the idea of growing your career with Capital One and eventually exploring other opportunities as you seek new challenges. If you're nodding along and like what you're reading, let's talk. Basic Qualifications : - High School Diploma, GED, or Equivalent Certification Preferred Qualifications : - At least 1 year of experience in customer service At this time, Capital One will not sponsor a new applicant for employment authorization for this position. PDN-934066ba-5657-434e-aa3d-b1118cf7100c
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