experience: 5 - 7 years Responsibilities: - Ensure the safeguarding of Enterprise assets through timely analysis of customer accounts receivable combined with development and execution of a collection’s strategy for past due accounts. Execution of strategy, along with identification and escalation of high-risk customer accounts, is following all company and department practices, policies and processes. - Develop a professional, effective, independent relationship with customers as part of the assigned collections portfolio, with a unified goal of paying Andersen, or its subsidiaries, in a timely and complete manner. All communications will occur in a timely and professional manner, with appropriate documentation and support for key customer decisions. - Establish cross-functional relationships in order to develop a network that provides world-class customer service, accurate and expedient problem resolution. Including but not limited to: Cash Application, A/P, Order Dept, Sales, Transportation, Logistics, Credit & Returns, Credit Granting, MDM, etc. Partners timely and effectively with the Sales’ organization to ensure clear understanding of customer payment issues, credit holds, dissolutions, etc. Qualifications - Bachelor's degree in Accounting or Business from a four-year College or university;) or equivalent combination of education and experience. - Minimum of combined 4 years’ experience in Accounting, Customer Service, Credit & Collections with experience in best practices for an organization. - Intermediate+ user of Microsoft Suite of office software. - Strong verbal and written communication and skills. - Must drive to the highest level of ethics in accounting and business management. - Strong customer service skills. - Ability to multi-task in a fast paced, demanding, multi-system environment. - Strong negotiation and problem-solving skills.
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