Under the general supervision of the Executive Director, the CNA Scheduling Coordinator is responsible for accurately scheduling qualified caregivers/CNA based on all new and current clients. This person will also assist with interviewing and training new caregivers/CNAs. This position will join a team of 2 others who work together to staff and schedule for the St. Cloud area. All 3 CNA Coordinators also assist in the field as needed to cover call offs or short staffing situations that occur during their regular office hours of M-F 8am -430pmBenefits: Monday - Friday 8am-4:30pm 40 hour work week. Paid 11 holidays off. 2 weeks PTO. Weekly paychecks. Medical InsuranceJob Duties:+ Match caregivers to clients based on personality, skill, client's scheduling needs and caregivers' availability.+ Assist Client Case managers as needed.+ Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.+ Assist with hiring and training.+ Fill is as needed in client homes for call offs or staffing shortage (which occur during office hours)+ Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns.+ Effectively and accurately communicate with caregivers, clients, case managers, and office staff.+ Communicate staffing needs with the team.+ Answer incoming calls in a friendly, professional and knowledgeable manner.+ Build plans and shifts to match insurance codes.+ Monitor electronic clocking in/out and late alerts. Track attendance and illness log.+ Demonstrate professional and effective communication+ Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.+ Participate in rotating phone on-call support. Phone support only. Not in person staffing. Powered by JazzHR
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