Client Solutions Associate Supervisor Apply Now! Are you a self-starter who enjoys building relationships with clients and troubleshooting to create a seamless customer experience? Are you driven to create peer-to-peer connections and support team-members with your leadership skills? Do you consider yourself detail oriented, a natural multi-tasker and motivated in a fast-paced environment? Our Client Solutions Associate Supervisor role acts as a support for our Clients, Staff and Customers to ensure exceptional service throughout the loan application process. As a company that understands the importance of a positive and meaningful work environment, we value reliability, commitment, and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants to fit our unique culture and fun environment. Some duties the Client Solutions Associate Supervisor is responsible for are: - Providing exceptional service to our customers and clients through our Values, Vision & Mission - Provide advanced supervision support to the department - Assist staff with troubleshooting various account scenarios as well as application and contract errors - Communicate with clients about account matters as well as answer client inquires and outstanding issues - Gather and track quality control errors and report to department leadership - Field incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing - Providing application support to clients and customers - Review contract details with clients and customers by phone - Verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process - Verifying information submitted by customers with third parties SCHEDULE: - Tuesday – Saturday 1:00pm-10:00pm PAY STRUCTURE: - $17.00-$18.50/HR – Based on experience QUALIFICATIONS: - Customer and Personal Service - Time Management and Organization - Positive Attitude - Detail orientated - Problem resolution focused - Empathetic and patient - Proactive communicator Preferred: - 1+ years in a progressive Lead or Supervisory Role - 1 year of call center experience OR 1 year familiarity with the call center industry - 3 years of customer service experience - Background in Communications or Data Entry/Analytics JOB LOCATION: St. Cloud, MN WHY WORK FOR PCI? - Gone are the days of the dark and dingy workplace. We provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction. - Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs. - PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics. - Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing. Qualifications: - Customer and Personal Service - Time Management and Organization - Positive Attitude - Detail orientated - Problem resolution focused - Empathetic and patient - Proactive communicator Schedule: Days, Every Weekend Job Location: St. Cloud, MN Pay Range: 17.00-18.50
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