Rihm Family Companies is looking for a Branch Receptionist to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who value our mission. If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply. Some of the great benefits that we offer: - Medical & Prescription Coverage - Dental Coverage - Health Savings Account & Employer Contribution - Flexible Spending Account - 401(k) Savings Plan & Employer Match - Basic Term Life and AD&D Coverage - Short Term & Long Term Disability Insurance - Paid Time Off & Holidays - Employee Assistance Program JOB SUMMARY: To provide internal and external customers with an exceptional customer experience each and every interaction, while functioning as the central communication point for incoming phone calls and visitors. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: - Greets customers and vendors, effectively determines the nature of their visit and appropriately directs them in a friendly and professional manner - Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers - Directs callers to appropriate department or individual or refers caller to voicemail. - Tracks the in/out status of key employees - Assists with administrative projects and scheduling needs - Other duties to meet business requirements ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS: - High school diploma or GED - 1+ years experience in customer service focused role KEY ATTRIBUTES / SKILLS / CHARACTERISTICS: - Customer service oriented - Excellent phone presence and demeanor - Strong communication skills (written/verbal) - Presents friendly, professional and welcoming image to callers and visitors - Meticulous and accurate - Ability to take direction - Flexible and able to effectively multi-task - Proficient in basic business software and machines and Microsoft software applications PREFERRED QUALIFICATIONS: - Associate’s degree or vocational education - Receptionist experience, preferably with multi-line phone system in a fast- paced environment - Practical knowledge of outlook or similar scheduling tools - Light bookkeeping skills are a plus PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The employee may occasionally lift and/or move up to 15 pounds. - Specific vision abilities required by this job include close vision, depth perception, peripheral vision, color vision and ability to adjust focus. - The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach. - The employee is frequently required to stand, walk, sit, stoop and talk or hear. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually moderate. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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