Employment Type: Full Time Work Hours: Hourly; Non-Exempt Monday – Friday, 8:00 am – 4:00 pm Education Requirements High School diploma or GED required; college degree preferred. Experience Requirements - Related work experience with vehicles or collections preferred. - Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel, Access. - Knowledge/experience with BFrame desired but not required. - Good listening and communication skills, both written and verbal. - Excellent organizational skills and able to able to multi-task. - Detail oriented and able to meet deadlines - Able to work independently and in a team environment. - Able to handle disputes while being in compliance of regulations. - Reliable and demonstrates ability to consistently work assigned schedule. - Bilingual skills valued but not required for this opening. Responsibilities - Handles multiple types of customer and bankruptcy communications including inbound/outbound calls, letters, and correspondence. - Negotiates with consumers to secure commitment to pay and establish method of payment on secured accounts. - Documents accounts and responds according to procedures, including negotiations. - Reviews bankruptcy plans and trustee websites to ensure correct handling of accounts. - Files bankruptcy related documents through the courts electronic filing system. - Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents). - Maintains a professional and positive attitude; is respectful to both consumers and co-workers. - Maintains customer confidence and protects operations by maintaining confidentiality. - Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA). Apply Here
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