A fast growing dealership is looking for an experienced Automotive Service Manager to join their dynamic service team. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service. Service Manger Key Responsibilities: - Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. - Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. - Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. - Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Assist customers in servicing, repairing and explaining each service need. - Understanding customers' requirements and concerns; matching requirements and concerns to various service options. - Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. - Keeps abreast of new products, features, accessories and attend product training as required. Key Requirements: - At least 1 year previous service manager experience or 3+ years' experience as service advisor at a dealership - Technical automotive knowledge - Demonstrated ability to manage others - Organized and friendly personality - Computer proficiency - High School diploma or equivalent For more information about this opportunity, contact Rachel Seal at (605) 610-1729 or rachel.seal@gogpac.com. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 30 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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