If you have a customer first attitude, possess a can-do work ethic and have a desire for a career in the automotive service industry, this position may be perfect for you! The Auto Service Advisor works with customers to determine their vehicle needs and services requested; verifies warranty coverage; develops estimates; creates repair orders and maintains excellent customer service experience. - Answer phones promptly and courteously, adhering to service scripts. - Schedule service appointments for customers. - Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories. - Promote and sell automotive products and services that meet customer needs. - Develop service estimates by costing materials, supplies and labor, and calculating customer's payment. - Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, mounting and balancing tires. - Assist customers with all questions and handle all customer issues. Always provide superior customer service. - Assist in preparations for events and promotions. - Ensure all services are completed with a high degree of quality and meets the needs of the customer. Education/Experience: - 16 years of age with a valid driver's license. - Previous experience in a customer-focused role. - Previous experience in a service/mechanical setting preferred. - Demonstrated ability to learn basic mechanical tasks. - Ability to work a flexible schedule to meet the needs of the business, including days, nights, weekends and holidays is preferred. Enjoy Great Benefits, Incentive Programs and Growth Opportunities!
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