ASSISTANT ROUTE DELIVERY MANAGER St. Cloud Times St Cloud, MN St Cloud Times has an opening for a Part-time (25 hour per week) Assistant Route Delivery Manager in the circulation department. The primary role of the Assistant District Manager is to support the District Manager and Distribution Supervisor to manage an independent contractor carrier workforce. The Assistant District Manager is also responsible for ensuring subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and majority of the time within the assigned newspaper district or distribution area. The Assistant District Manager may receive work assignments within many areas of the distribution function, which may include home delivery, single copy delivery, transportation, customer service, and re-delivery operations. ESSENTIAL JOB FUNCTIONS: • Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the District Manager and Distribution Supervisor, when contract terms are violated. • Responsible for supporting the District Managers efforts in recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment. • Responsible for upholding independent contractor performance standards for customer service, and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract. • Responsible for ensuring subscriber satisfaction with delivery of all products. Provide recommendations to supervisor for service improvements. • Responsible for delivering open routes as needed. • Performs all other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: • Ability to establish working relationship with all levels within the organization. • Ability to meet deadlines in a fast paced environment. • Strong interpersonal, organizational and communication skills. • Ability to work with minimal supervision. • Ability to work varied hours, including late nights/early mornings, weekends and holidays, due to nature of the business performed. • Knowledge of customer service functions • Strong interpersonal organizational and administrative skills In addition, check factors which are important to successful performance: • Problem • Solving • Analytical • Ability • Communication Skills • Bilingual • Interpersonal • Skills • Dexterity EDUCATION/EXPERIENCE: • High school graduate or equivalent; some college preferred • Previous experience in a newspaper setting is preferred • Comparable education and experience will be considered • Proficiency in Microsoft Office Suite preferred
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