Account Support Associate Account Support Associate Apply Now! As a company that understands the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants to fit our unique culture and fun environment. Some duties the Account Support Associate is responsible for are: - Field incoming calls to process credit applications over the phone - Field and process electronic credit applications - Review contract details with customer over the phone, verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process - Verifying information submitted by customers with third parties - Providing application support to customers - Verifying application information - Troubleshooting application errors - Providing excellent customer service related to financing applications and contracts - Multi-tasking in a fast-paced environment SCHEDULE: - Monday, Tuesday, Thursday, Friday, Saturday: 10:30am-7:00pm - Tuesday, Wednesday, Thursday, Friday, Saturday: 8:30am-5:00pm - Other intermediate and part-time schedules with weekend requirements QUALIFICATIONS: - Detail orientated - Problem resolution focused - Positive attitude - Empathetic and patient - Proactive communicator Preferred: - 1 year of call center experience OR 1 year familiarity with the call center industry - 2 years of customer service experience - Background in Communications or Data Entry/Analytics JOB LOCATION: St. Cloud, MN WHY WORK FOR PCI? - Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction. - Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs. - PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics. - Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing. Qualifications: QUALIFICATIONS: - Detail orientated - Problem resolution focused - Positive attitude - Empathetic and patient - Proactive communicator Schedule: Days and Evenings, Every Other Weekend Job Location: St. Cloud, MN Pay Range: Starting at $15.00
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