Employment Type: Full Time Work Hours: Hourly; Non-Exempt Monday – Friday, 8:00 am – 4:00 pm or 9:00 am -5:00 pm Education Requirements - High school diploma or GED required; college degree preferred. Experience Requirements - Related office and phone communication work experience. Qualifications - Basic understanding of collections. - Good computer skills with Microsoft Office and Outlook. - Good listening and communication skills, both written and verbal. - Excellent organizational skills and able to able to multi-task. - Detail oriented and able to meet deadlines. - Able to work independently and in a team environment. - Bilingual skills highly desired but not required. Responsibilities - Individual is a member of the Account Support team. - Handle multiple types of consumer communications including inbound calls, email requests, credit bureau reporting disputes received from consumer reporting agencies and consumer correspondence. - Respond to consumer complaints and disputes, validation of debt request, account inquiries, credit bureau reporting questions and more. - Accurately document and respond according to procedures. - Maintain a professional and positive attitude providing customer service while being compliant of regulations. - Multi-task between on and off phone work and multiple applications. - Follows legal parameters and compliance requirements of State and Federal mandates, including those set forth in the Fair Debt Collections Practices Act (FDCPA). - Follows all FDCPA and State rules and regulations and all compliance and business procedures. - Adheres to Jefferson Capital Systems compliance program and its’ related activities and maintains confidentiality. Apply Here
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